Laura Newton is the Awards Registrar for the American Orchid Society. She is not really the correct person to send Orchid Pro problems to. She handles awards, identification problems or questions and award descriptions.
You might want to check the AOS website and see who handles Tech Support. There is a committee with a chair for that kind of stuff, glitches within Orchid Pro. It might be Naya Marcano, but I am not sure.
Anyway, the AOS volunteers and their committee assignments should be listed on the AOS website. The complete list would also be available inside of the ORCHIDS magazine. I do have a phone number for Orchid Pro functionality 305-740-2010. You may have to go through a phone menu and leave a message. They are all volunteers who do not report to Headquarters.