Hello,
I need your opinions to make up my mind whether to complain or not.
My wife got me an orchid for Father's day. It was shipped on the Tuesday before Fathers Day and opened on Fathers day having spent several days in the box. On opening, the the plant looked perfectly healthy but dry so I drenched it under the tap in the kitchen sink as I do all my plants that are going to live upstairs in the house for a while. The Monday we left for a vacation and when I got back on Sunday I saw this:
Some form of rot had set in and most of the growths were dead or dying. I hacked of all the growths that looked to be rotting and hoped for the best. I removed several more this evening and now have a single 2-bulb lead left that "looks" healthy. I am not optimistic.
The seller is no amateur, they are a professional outfit. I assume they know what they are doing.
In the past I have received a Masdevallia that spent more than 2 months in the post and it was in perfect condition. It didn't break out in rot. On the other hand, I have purchased a Paph from a S. Africa nursery (when I still lived in S. Africa) and had it almost instantly melt after removal from the box. When I complained they sent another and it also instantly rotted so I kind of feel like this might be a supply side problem. Why I am hesitant to complain is because the plant did spent a long time in the box and then I wasn't around to notice trouble -- not that I think I could have done much as the plants are rotting from the bulb up to the leaves, not the other way. I expect the infection is already through the entire plant. I have never had this problem with other US vendors.
If you were me, would you complain?
I need your opinions to make up my mind whether to complain or not.
My wife got me an orchid for Father's day. It was shipped on the Tuesday before Fathers Day and opened on Fathers day having spent several days in the box. On opening, the the plant looked perfectly healthy but dry so I drenched it under the tap in the kitchen sink as I do all my plants that are going to live upstairs in the house for a while. The Monday we left for a vacation and when I got back on Sunday I saw this:
Some form of rot had set in and most of the growths were dead or dying. I hacked of all the growths that looked to be rotting and hoped for the best. I removed several more this evening and now have a single 2-bulb lead left that "looks" healthy. I am not optimistic.
The seller is no amateur, they are a professional outfit. I assume they know what they are doing.
In the past I have received a Masdevallia that spent more than 2 months in the post and it was in perfect condition. It didn't break out in rot. On the other hand, I have purchased a Paph from a S. Africa nursery (when I still lived in S. Africa) and had it almost instantly melt after removal from the box. When I complained they sent another and it also instantly rotted so I kind of feel like this might be a supply side problem. Why I am hesitant to complain is because the plant did spent a long time in the box and then I wasn't around to notice trouble -- not that I think I could have done much as the plants are rotting from the bulb up to the leaves, not the other way. I expect the infection is already through the entire plant. I have never had this problem with other US vendors.
If you were me, would you complain?