Remember, feedback is usually left around the time when you receive the plants. As long as it's in good shape, looks like the plant in the picture, and was shipped promptly, we leave good feedback. Two years down the road when that plant blooms and it's not what it is supposed to be, well too late to change it. Also, if we have problems with something we order, most sellers will try to work it out to avoid the negative feedback. When too much negative feedback is left, then all they have to do is close the account and open another one in a new name and now have a perfect record again.